Kailasa Home

We hope you enjoy your purchase from Kailasa Home. If there is an issue with your order, we are here to assist you.

Eligibility for Returns or Exchanges

A return or exchange request may be made within 7 days of delivery in the following cases:

•The product received is damaged
•The product received is incorrect
•The product has a manufacturing defect

Note: For any claims related to damaged, missing, or incorrect items, customers are required to record a clear opening video while unboxing the parcel. The video should start before opening the package and clearly show the product and packaging condition.

To qualify for a return or exchange, the item must be unused, in its original packaging, and in the same condition in which it was delivered.

Requesting a Return

To initiate a return or exchange, please contact our support team with:

•Order number
•Clear opening video, photographs of the product and packaging
•A brief description of the issue

Once the request is reviewed, our team will guide you through the next steps.

Non-Returnable Situations

Returns or exchanges may not be accepted for:

•Products damaged due to misuse or improper handling
•Items returned without original packaging
•Customized or made-to-order items (if applicable)

Cancelling an Order
Once an order has been placed and confirmed on the Kailasa Home website, it cannot be cancelled.

We request customers to carefully review their order details, including product selection, quantity, and shipping information before completing the purchase.

As our products are prepared and processed shortly after an order is placed, cancellation requests cannot be accommodated once the order is confirmed.